News and Events

GTESS G-QueueT Business Process Management Solution Increases Automation, Visibility and Efficiency of Claims Process

G-QueueT Provides Customers Real-Time Visibility and Process Improvements

April 19, 2005 (Richardson, TX) GTESS Corporation, a leading provider of Business Process Outsourcing (BPO) services to the healthcare industry, today announced that G-Queue™, a Business Process Management (BPM) solution that facilitates and automates correspondence management, is now directly available to clients. G-Queue automates error-prone manual processes by replacing them with repeatable, standardized processes that reflect each client's business rules and policies. It includes workflow, business rules, reporting, connectivity and integration with document management.

“Process transparency and production controls are key to effectively managing outsourced partners,” says Deborah M. Gage, president and CEO, GTESS Corporation. “With GTESS’ integrated BPM technologies, our customers get the best of both worlds –complete, automated control of their correspondence processes which drive significant savings and competitive advantages and ultimate interaction with and control of the workflow process.”

Integrated into the GTESS Claims Gateway Solution™, G-Queue’s correspondence management module facilitates and automates correspondence management, ensuring document security and the application of the right resource applied to the process at the right time. Other pre-defined BPM modules will be available in the future, including a solution for pended claims.

“Because GTESS has always been a business technology solutions company singularly focused on healthcare, we are able to offer innovative solutions that address key pain points and are easy for our clients to implement, use and measure,” said John Olsen, chief technology officer, GTESS. “G-Queue continues our tradition of providing ASP solutions to our healthcare customers that truly maximize their resources, reduce overhead and improve overall operability.”

G-Queue is integrated into the GTESS Claims Gateway Solution, the first hybrid Business Process Outsourcing (BPO)/ASP model offering a complete suite of medical claims processing applications based upon integrated, client-customized technologies. For a demonstration of the Claims Gateway Solution, including G-Queue, please fill out this simple form to schedule an appointment.

For more information about GTESS and its technology solutions for the healthcare industry, please log on to www.GTESS.com or contact John McGahey, Sr. Vice President of Sales, at 972.792.5512, or sales@GTESS.com.

About GTESS Corporation

GTESS Corporation provides business process outsourcing (BPO) solutions that help healthcare plans and benefit managers automate the management and administration of healthcare payment systems, greatly improving process efficiencies and productivity, while reducing errors, overpayments and costs. GTESS provides customers with a total pre-adjudication medical claims process system called the Claims Gateway Solution – a suite of integrated, client-customized modules for claims receipt, verification, data quality improvement, duplicate claim detection, member and provider verification, PPO-Connect™ network management and repricing services, claim routing and tracking, and document management. The Claims Gateway Solution uses business process management (BPM) technologies to create new efficiencies and offer process transparency throughout the claim process. Our ‘clean-claim’ HIPAA-compliant electronic data interchange (EDI) delivery systems go beyond what can be achieved by automating parts of the process, or outsourcing operations off-shore. We deliver higher-quality data and cleaner claims which result in dramatic improvements in turn-around times and processing costs.

-XXX-

< back

Amy Kestel
GTESS
972.792.5529

Ellen Donahue-Dalton
Dalton Associates
404.442.7900