Sherry Farrell
Client Services Manager
Ms. Farrell is responsible for coordinating and overseeing system implementations for new clients and the installation of additional services for existing clients. She acts as a single point of contact between GTESS clients and its internal departments, ensuring customer quality and satisfaction during system implementations and throughout the operational relationship. On a day-to-day basis, Ms. Farrell researches and resolves issues for her clients and works closely with members of client organizations to assure they maximize the value of the GTESS front-end solution. Ms. Farrell has been with GTESS as a Client Services Manager for more than two years. Prior to that, she worked in a similar role at Healthcare Benefits (a subsidiary of Blue Cross and Blue Shield of Texas) for six years. Ms. Farrell has significant experience working within third-party administrator (TPA) organizations, including serving in Claims Operations supervisory and management positions, as well as Benefits Analyst, Electronic Claims Coordinator and Process Management Support.
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